FAQ About RDP Printing with TSPrint

A collection with commonly asked questions about TSPrint. This list of questions will be periodically updated but there is a possiblity that some of the questions answered here do not match the current version of this product.

Q: HOW TO USE TSPRINT ON ANOTHER LOCAL PRINTER?

The TSPrint Default printer always prints on your default local printer. In case you wish to print on another printer please select the TSPrint Printer which will show you a print dialog where you can select the desired printer.

Q: DO I NEED TO INSTALL ANY DRIVERS ON MY SERVER?

There is no need to install any printer drivers on your server. You will be able to use TSPrint to print from your remote desktop on any printer that you have installed on your local computer. All types of printers are supported as long as you are able to print on them on your local computer. So you don't compromise the stability of the server by installing dozens of different printer drivers for each client workstation.

Q: WHAT PORTS DOES TSPRINT REQUIRE TO WORK?

TSPrint uses the Microsoft Virtual Channels technology, so all traffic goes through the secured RDP connection. No need to forward or open any ports for TSPrint to work. It is really a plug and play solution.

Q: CAN I USE TSPRINT OVER THE INTERNET?

Yes. You can use TSPrint both on a internet connection and your local area network. Now clients that work outside the office will be able to print out documents to their home printer without you having to first install that printer on your Terminal Services server.

Q: IF I PURCHASE TSPRINT WILL I RECEIVE NEW UPDATES?

After buying a TSPrint license you have full right to any further new version of TSPrint. You will not only receive bug fixes and minor updates but also all new features that come with each new version.

Q: DO I NEED TO CONFIGURE ANYTHING TO GET TSPRINT TO WORK?

No. TSPrint is a plug and play solution. After the simple installation procedure (next,next,next)TSPrint will be ready to go. Compared to the standard way of supporting local printers our way needs just a fraction of the time required to enable clients to use their local printers.

Q: DOES TSPRINT SERVER WORKS ON WINDOWS XP,7 TERMINAL SERVER.

Yes, you can use TSPrint on Windows client operating systems, acting as remote desktop servers.

Q: MY MARGINS ARE LITTLE BIT OFF.

Please let the client login to the terminal server and then go to: Start -> Programs -> TerminalWorks -> TSPrint Server -> Client Options/Options A dialog should show up where you should change the Print Engine from Default to TSPrint Engine. This should resolve this issue.

Q: TSPRINT COMMUNICATION ERROR

Please visit this link: Communication Error

Q: DOES TSPRINT SUPPORT CITRIX?

Yes, TSPrint has full support for your Citrix based environment. Just install it as you would on a normal terminal server (RDP) environment and you will be able to use TSPrint.

Q: DO I NEED TO UPGRADE THE CLIENT INSTALLATIONS WHEN UPGRADING THE SERVER INSTALLATION?

No, there is no need for that as all versions of TSPrint are compatible with each other. The only drawback is that you will be missing the features from the current TSPrint client releases.